Nashua Sew and Vac — Policies,Returns & Privacy Statement

Effective Date: January 1 2025
Business Name: Nashua Sew and Vac
Website: www.nashuasewandvac.com
Store Address: 228 Daniel Webster Highway
Phone: 603-888-2757
Email: customerservice@nashuasewandvac.com

1) Privacy Statement (Personal Information)

1.1 Information We Collect

We collect personal information that you provide to us, including:

Name
Phone number
Email address
Billing and shipping address
Payment information (processed securely by third-party processors; we do not store full card numbers)
Purchase history and service/repair history
Product preferences (optional)
Communications with us (email, phone, SMS, in-store notes)

1.2 How We Use Your Information

We use your information to:

Process purchases and payments
Deliver products and provide repair/service updates
Provide warranties, service records, and customer support
Contact you about your orders, service tickets, or account
Send promotions or announcements (only if you opt in or where legally allowed)
Improve our website, inventory, and customer experience
Prevent fraud and maintain security
Comply with legal obligations (tax, warranty, consumer protection)

1.3 Sharing of Information

We do not sell your personal information.
We may share it only with trusted third parties necessary to operate our business, such as:

Payment processors
Shipping carriers
Service and warranty providers (when applicable)
Website hosting, analytics, and marketing tools
Accounting, legal, or compliance providers
Law enforcement or government agencies if required by law

These providers are permitted to use your information only for the services they perform for us.

1.4 Marketing and Communications

If you opt in, we may send promotional emails or texts. You can opt out at any time:

Email: click “unsubscribe” in any promotional email
Text messages: reply STOP
Or contact us directly at [Insert Email]

We will still send transactional messages related to purchases, service, warranty, or security.

1.5 Cookies & Online Tracking

Our website may use cookies to:

Keep the site functioning properly
Remember preferences
Understand how visitors use our site
Support marketing campaigns (if enabled)

You can control cookies through your browser settings. Some site features may not work correctly if cookies are disabled.

1.6 Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

1.7 Data Retention

We retain personal information only as long as necessary to:

Provide products and services
Maintain records for warranties and repairs
Comply with tax and legal requirements
Resolve disputes and enforce policies

1.8 Your Privacy Rights

Depending on your state (including New Hampshire and others), you may have rights to:

Request access to the personal data we hold about you
Request corrections
Request deletion (subject to legal/recordkeeping limits)
Opt out of certain marketing or data sharing practices

To make a request, contact us at:customerservice@nashuasewandvac.com

1.9 Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

1.10 Changes to This Privacy Statement

We may update this statement periodically. The “Effective Date” will reflect the latest version. Continued use of our services after updates constitutes acceptance of the revised statement.

2) Store Policies (Sales, Returns, Refunds, Exchanges)

2.1 Sales are Final on Certain Items

Due to the nature of our products and manufacturer rules, the following are final sale and not eligible for return or refund unless defective or required by law:

Used/Pre-owned machines and equipment
Clearance items
Special orders
Consumables (needles, thread, bobbins, belts, bags, filters, oils, cleaning products, etc.)
Software, digital downloads, gift cards
Any item marked “Final Sale”

2.2 Return & Refund Policy (New Merchandise)

We accept returns on eligible new, unopened merchandise within [14/30] days of purchase with proof of purchase.
To qualify:

Item must be unused, unopened, and in original packaging
All accessories, manuals, and parts must be included
Must include original receipt or purchase record

Refund method:

Refunds are issued to the original payment method whenever possible
Some refunds may be issued as store credit depending on the product type and condition

Non-refundable charges:

Shipping fees
Delivery/setup fees
Rush service fees

2.3 Exchanges

Eligible items may be exchanged within [14] days if unused and in original packaging. Exchanges depend on availability.

2.4 Opened or Used Items

If an item has been opened, installed, used, or is missing packaging/accessories, we may:

Deny the return, or
Apply a restocking fee of [25%], or
Offer store credit at a reduced value

2.5 Defective or Damaged Items

If an item is defective or arrives damaged:

Notify us within [48 hours] of delivery or pickup
We will repair, replace, or refund (at our discretion) based on manufacturer guidelines and product availability
Manufacturer warranties may apply

2.6 Repairs, Service, and Deposits

Repair estimates are not final until the machine is inspected.
Deposits may be required for repairs and special orders.
Repair labor charges are non-refundable once the service is performed.
If a repaired item is not picked up within [60] days, storage fees may apply and/or the item may be considered abandoned per applicable law.

2.7 Special Orders

All special orders require a deposit and are non-cancelable and non-refundable once the order has been placed with the supplier.

2.8 Price Changes and Promotions

Prices and promotions may change without notice. We do not apply retroactive discounts.

2.9 Warranty Disclaimer / Limits

Most machines and products are covered by manufacturer warranties.

3) Contact Information

For questions about privacy or store policies, contact:
Nashua Sew and Vac
228 Daniel Webster Highway
603-888-2757
customerservice@nashuasewandvac.com
Business Hours: Mon,Tue,Thurs,Fri,And Sat
10-AM to 6PM
Closed Sundays And Wednsday

Optional Add-On : “Text Message Consent”

If you text customers for repair updates or marketing, add this short section:

SMS/Text Messaging

By providing your phone number, you consent to receive service-related messages (such as repair status updates). Promotional messages will only be sent if you opt in. Standard message/data rates may apply. You may opt out anytime by replying STOP.

2) Store Policies (Sales, Returns, Exchanges, Refunds)

2.1 Final Sale Items (No Returns / No Refunds)

The following items are final sale and not eligible for return, refund, or exchange unless defective or required by law:

Sewing machines once opened, used, or removed from original packaging
Used or pre-owned machines and equipment
Clearance items
Special orders
Consumables (needles, thread, bobbins, belts, bags, filters, oils, cleaning products, etc.)
Software, digital downloads, and gift cards
Any item marked “Final Sale”

2.2 Return & Refund Policy (Eligible New Merchandise)

We accept returns on eligible new, unused, unopened merchandise within 14 days of purchase with proof of purchase.

To qualify:

Item must be unused and unopened
Must be in original packaging
All accessories, manuals, and parts must be included
Must include the original receipt or purchase record

Refund Method

Refunds are issued to the original payment method when possible.
Store credit may be issued depending on the product type and condition of the return.

Non-Refundable Charges

Shipping and delivery fees
Setup/installation fees
Rush or expedited service charges

2.3 Exchanges

Eligible items may be exchanged within 14 days if unused and in original packaging. Exchanges depend on availability.

2.4 Defective or Damaged Items

If a product is defective or damaged at the time of purchase or delivery:

Contact us as soon as possible
We will repair, replace, or refund (at our discretion) based on the item condition and manufacturer warranty rules
Manufacturer warranty terms may apply

3) Repairs, Service, Storage, and Abandoned Equipment

3.1 Repair Estimates

Repair estimates are not final until the machine is inspected. Additional issues may be discovered during service.

3.2 Repair Labor

Repair labor charges are non-refundable once service has been performed.

3.3 Pickup Deadline (60 Days)

Repaired machines or serviced equipment must be picked up within 60 days of notification that service is complete.

After 60 days, storage fees may apply and/or the item may be considered abandoned and handled in accordance with applicable law.

4) Contact Information

For questions about privacy or store policies, contact:

Nashua Sew and Vac
228 Daniel Webster Highway
Nashua, NH 03060
Phone: 603-888-2757
Website: www.nashuasewandvac.com