Return Policy
At Nashua Sew And Vac, we take pride in offering dependable products, expert repairs, and personal customer service. Because our business includes equipment, parts, and service work, our return policy is designed to be straightforward and fair.
Items Eligible for Return
- New merchandise returned within the approved return period
- Items in original, unused, and resalable condition
- Products returned with original packaging, accessories, manuals, and proof of purchase
- Defective merchandise approved after inspection by our staff
Items Not Eligible for Return
- Special orders or custom orders
- Electrical parts, belts, attachments, filters, bags, and other consumable parts once opened or installed
- Used machines, used vacuums, or used equipment sold as-is
- Clearance, closeout, or final sale merchandise
- Gift cards or store credits already issued
- Labor, repair charges, diagnostic fees, cleaning charges, and service work already performed
Machine & Equipment Returns
Sewing machines, vacuum cleaners, and major equipment must be returned in clean, like-new condition with all included accessories, packaging, cords, feet, attachments, and manuals.
Any missing items, signs of use, damage, or abuse may reduce or void the refund amount.
Parts & Accessories
To avoid compatibility issues, please confirm fitment before purchase. Installed, used, or opened parts and accessories may not be returnable.
This includes many service parts and special-order components.
Service & Repair Work
Service, repair, maintenance, and diagnostic charges are generally non-refundable once work has been performed. If you have a concern about completed service, contact us promptly so we can review the issue.
Refunds
Approved refunds are issued to the original form of payment whenever possible. Cash refunds may be limited according to store policy. In some cases, store credit may be issued instead of a refund.
Exchanges
Exchanges may be offered for defective merchandise or unopened products, depending on availability. Our team may inspect returned merchandise before approving an exchange.
Damaged or Defective Merchandise
If an item is damaged, defective, or missing parts at the time of purchase, notify us as soon as possible. We will inspect the item and determine the appropriate resolution, which may include repair, exchange, replacement, or refund.
Return Requirements
- Original sales receipt or proof of purchase required
- Return must be made within the stated return period
- Product must be returned in clean and resalable condition unless defective
- Management reserves the right to refuse returns that do not meet policy requirements
Contact Our Store
Business Name: Nashua Sew And Vac
Phone: (603-888-2757)
Email: customerservice@nashuasewandvac.com
Address: 228 Daniel Webster Hwy Nashua NH 03060
Hours: Mon–Saturday 10:00 AM–5:00 PM Closed Wednesdays And Sundays